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CASE OFFICER

Support

Need help with Case Officer? We're here to assist.

Email: [email protected]

Response time: Within 48 hours

FREQUENTLY ASKED QUESTIONS

How do I reset my password?

Go to the sign-in screen and tap "Forgot Password" to receive a reset link via email.

What intelligence services can I play?

You can play as officers from the CIA, MI6, Mossad, GRU, KGB, and other services. Each provides distinct bonuses and penalties to your core skills.

How does the d20 system work?

Actions are resolved by rolling a d20 and adding your relevant skill modifier. A natural 20 is always a critical success, and a natural 1 is always a critical failure. The difficulty class (DC) varies by the risk and complexity of the action.

What happens if my threat level gets too high?

At threat level 100, the AVH arrests your officer and the game ends. Manage your threat by spacing out risky activities, using safe houses, and avoiding detection.

Can my assets be burned?

Yes. Each time you meet an asset for collection, it increments their meeting counter. At 10 meetings, the asset is burned (exposed). Manage your collection cadence carefully.

What do the two scores mean?

Operational Score measures your effectiveness as an intelligence officer — objectives completed, intelligence quality, tradecraft. Human Cost Score measures the damage inflicted on the people in your network — compromised assets, harmed families, ethical violations. Both matter.

How do I delete my account?

Email [email protected] with the subject "Account Deletion" and we will remove your account and all associated data.